Technical Support Specialist

hace 3 semanas


San José, San José, Costa Rica Clearsource A tiempo completo

Key Responsibilities:

As a Customer Support Technician at ClearSource, you will be responsible for resolving customer issues in a timely and efficient manner. This includes troubleshooting technical problems, providing solutions, and ensuring customer satisfaction.

Requirements:

To be successful in this role, you will need:

  • B2+ or above English language proficiency
  • Technical troubleshooting experience
  • Customer service experience
  • High school diploma
  • Clean criminal record
  • Ability to take on-site training for 3 weeks
  • Reliable internet connection with download speed of 20Mbps, upload speed of 15Mbps, and latency of 20Ms or less

Benefits:

We offer a competitive salary of $1,150 per month, 100% virtual work from home, 15 days of vacation leave per year, and comprehensive medical insurance with BMI coverage up to $50,000. Additionally, you can add one family member (spouse or child) to your insurance plan, and we cover 100% of medical consultations, primary care, and medications. We also provide 100% medical care for accidents and hospitalizations.

About Us:

At ClearSource, we strive to find employees who put the customer first. We believe in creating an exceptional customer service experience at every touchpoint, and we're looking for someone who shares our vision.



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