Senior Solution Deployment Expert
hace 7 días
Empowering Business Transformation at Scale
We are seeking a seasoned Solution Implementation Manager to spearhead engagement and product adoption for launch customers. This key role collaborates closely with Sales, Customer Success, Training, and Consulting teams to achieve successful implementations.
The ideal candidate will ensure clients have an exceptional experience from the outset, driving higher adoption, retention, and expansion opportunities for Smartsheet.
This full-time position reports directly to a Manager of Solution Services in Costa Rica.
Your Key Responsibilities:
- Lead multiple concurrent engagements to implement Smartsheet across diverse client industries and use cases, guaranteeing clients derive maximum value from the platform.
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests, ensuring seamless project execution.
- Design, demonstrate, and build Smartsheet solutions tailored to meet new and existing customer business needs, fostering long-term relationships.
- Gain and maintain deep technical knowledge of Smartsheet, including premium products, to provide expert guidance and support.
- Identify opportunities for product and services expansion within the customer's user base, driving growth and revenue.
- Serve as a trusted advisor on best practices and capabilities of the Smartsheet platform, providing strategic insights across various industries and business functions.
- Meet or exceed key performance indicator (KPI) targets aligned to the role, demonstrating excellence in performance.
Your Profile:
- Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years).
- Proven project management skills, with expertise in timeline and scope management.
- Experience in problem-solving and risk resolution, with a strong ability to think critically.
- A highly motivated and resourceful team player, with excellent communication and interpersonal skills.
- Willingness to travel periodically (up to 10%) based on customer and business need.
About Us:
Smartsheet is a leading provider of cloud-based work management platforms, empowering organizations to improve how they work. Our mission is to enable everyone to make a greater impact by streamlining workflows, enhancing collaboration, and driving productivity.
We Offer:
- Fully paid Health & Life insurance for full-time employees and family members.
- Asociacion Solidarista, with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
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