Program Director for Custom Travel Initiatives
hace 2 meses
Program Manager, Private Custom Travel Overview
We are seeking an experienced Program Manager to lead the development and execution of Private Custom Travel journeys. As a key member of our team, you will be responsible for managing trip logistics, ensuring guest happiness, and maintaining quality control.
Key Responsibilities:
- Develop and implement customized itineraries based on guest requirements and agreed-upon inclusions
- Manage trip execution, including touring options, vendor relationships, and on-ground handling
- Responsible for assigned trip pricing and budgets, making decisions on company spend
- Own vendor relations, communicating proactively to ensure details are planned ahead of time
- Handle trip incidents, emergencies, or program variations with minimal oversight
- Collaborate with Coordinator and Guest Services Manager to proof trip documentation
- Manage accurate costs in accounting systems, oversee payments to outside vendors
- Ensure overall guest happiness by handling trip logistics and making recommendations to address challenges
Requirements:
- Previous experience in handling operational tasks, preferably in a travel-related industry
- Exceptional organizational and time management skills, with ability to handle multiple trips and conflicting priorities
- Travel experience, particularly to top destinations or in luxury travel, is helpful but not required
- Able to work independently and in a team environment
- Strong financial competence and ability to analyze and manage budgets
- Demonstrated knowledge of all operational procedures, communications, and forms
- Strong oral and written communication skills, with ability to build relationships with vendors and agents
Travel Requirements: 10% of the time
Job Type: Full-time
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
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