HR Operations Specialist

hace 1 semana


San José, San José, Costa Rica Screenovate A tiempo completo
Job Description

This role is focused on providing exceptional benefits resolution and service to internal customers. As an HR Operations Specialist, you will be responsible for resolving complex queries related to benefits and internal programs.

Key Responsibilities
  • Gather and clarify feedback from internal customers through various methods, research relevant guidelines, and respond to inquiries promptly.
  • Work with other customers within or across different functions to resolve more complex queries.
  • Provide coaching, influencing, and dispute resolution strategies to managers and other customers regarding company or benefits policies.
Requirements

To be considered for this position, you must have a bachelor's degree in Business Administration, Industrial or Systems Engineering, Statistics, or a similar field. Additionally, you should have 1+ years of experience managing administrative/back office and/or customer service tasks for different stakeholders.

You must also have advanced English language skills to document, participate in conference calls, respond to tickets, and make presentations to partners and stakeholders. Furthermore, you must have permanent, unrestricted right to work in Costa Rica and advanced Excel skills are desirable.

Working Model

This role will be eligible for our hybrid work model, which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances, the work model may change to accommodate business needs.

Estimated Salary

The estimated salary for this role is $60,000 - $80,000 per year, based on industry standards and location.

About Screenovate

Screenovate is a leading technology company that provides innovative solutions to businesses worldwide. Our team is dedicated to delivering exceptional results and building strong relationships with our clients.


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