Tech Support Specialist

hace 1 semana


San José, San José, Costa Rica Tek Experts A tiempo completo
{"Job Summary

We're seeking a skilled Tech Support Engineer to join our team at Tek Experts. As a key member of our Azure Platform Technical Support team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

Key Responsibilities

* Communicate with end users, system administrators, and solution integrators to identify, diagnose, and troubleshoot technical issues.
* Apply technical knowledge to identify appropriate remediation steps and troubleshoot complex technical problems.
* Provide technical guidance across teams and maintain documentation for all cases.
* Mentor junior support engineers as needed.

Requirements

* 1+ year of technical and customer support experience.
* Proficient in both written and oral English.
* Basic knowledge of virtualization and network connectivity.
* Familiarity with TS Tools, Task Manager, Regedit, and.har file.

About Tek Experts

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.

What We Offer

* Opportunity to work with a global team of experts.
* Chance to grow your IT career with us.
* Collaborative and dynamic work environment.

Apply Now

If you're a motivated and customer-obsessed individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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