Logistics and Customer Service Manager

hace 2 semanas


San José, San José, Costa Rica Mondelez International A tiempo completo

**About the Role**

This Logistics and Customer Service Manager position plays a critical role in ensuring the smooth operation of our supply chain. The successful candidate will be responsible for managing customer expectations, resolving issues, and driving process improvements.

**Key Responsibilities**

  • Be the single point of contact for customer portfolios
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
  • Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives

**Requirements**

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem-solving skills
  • SAP knowledge and expertise in MS Office

**What You'll Bring**

A desire to drive your future and accelerate your career, as well as the following experience and knowledge:



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