Digital Transformation Experience Lead

hace 12 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Company Overview**

Servicenow is a leader in the digital transformation space, with over 7,700+ customers worldwide. Our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining Servicenow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true.

The future is ours, and it starts with you.

**Job Description**

This role is responsible for facilitating digital transformation experiences across various teams and stakeholders. Key responsibilities include:

  • Leading requirements gathering and process mapping workshops to identify areas for improvement
  • Performing gap analysis to determine the best course of action for digital transformation
  • Participating in end-to-end activities related to implementation planning, including project management, issue management, communication, and change management
  • Documenting customer journeys and identifying ways to improve existing pain points based on process optimization, technology, change management, or communication

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • 5+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences
  • Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences
  • Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem
  • Business process optimization and scalability with CX platforms/solutions

**Benefits**

At Servicenow, we offer a range of benefits to support your career growth and well-being, including flexible work arrangements, competitive salary, and opportunities for professional development.



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