Digital Risk Analyst
hace 9 horas
Mphasis is a global technology enterprise that applies next-generation technology to help businesses transform globally.
We prioritize customer centricity in our Front2Back Transformation approach, leveraging the power of cloud and cognitive technology to provide hyper-personalized digital experiences.
**Job Summary:**
The Project Specialist will be responsible for monitoring daily open tickets for assigned accounts, escalating and working with operational teams as needed to resolve pending cases promptly.
This role requires effective communication with field partners to request updates and services, conducting research to understand metric performance, developing action plans to improve resolution and response metrics, and providing regular reports on ticket status.
Key Responsibilities:
- Monitor and escalate open tickets for assigned accounts
- Collaborate with operational teams to resolve pending cases
- Communicate with field partners to request updates and services
- Analyze root causes of metric performance and develop action plans
- Provide regular reports on ticket status and progress
**Requirements:**
To succeed in this role, you should have excellent English proficiency, a high school diploma or equivalent, and experience in short-term projects. Strong MS Office skills, including Excel, Word, and SharePoint, are also essential.
Additionally, you should be goal-oriented, self-driven, and able to analyze data to ensure accuracy and completeness.
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