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Digital Transformation Consultant
hace 2 semanas
About Us
">At ServiceNow, our mission is to make the world work for everyone. We're a technology company that's passionate about innovation and digital transformation.
">Job Overview
">We're seeking a highly experienced Business Analyst to join our team. In this role, you'll be responsible for facilitating requirements gathering and process mapping workshops, performing gap analysis, and participating in end-to-end activities related to implementation planning.
">Your Responsibilities
">- Foster strong relationships with customers to understand their needs and pain points.
- Develop and implement business process optimization strategies to improve customer experiences.
- Work closely with cross-functional teams, including design, engineering, and product teams, to create digital transformation experiences.
- Analyze business situations and provide efficient software solutions.
- Prepare as-is process documentation, to-be process documentation, and perform detailed gap analysis.
- Design optimized customer experiences in CSM, CRM, or HCM.
What We Offer
">- A collaborative environment where you can grow and develop your skills.
- The opportunity to work with cutting-edge technology and contribute to digital transformation initiatives.
- A competitive salary and benefits package.
- The chance to work with a global team of innovators and thought leaders.
Requirements
">- 8+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences.
- Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences.
- Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem.
- Ability to tell our digital transformation story to our top customers worldwide.
- Experience analyzing business situations and working within a group environment to provide efficient software solutions.
Why Choose Us?
">We're a company that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's welcoming and inclusive for everyone. At ServiceNow, we believe that everyone has a unique perspective and contribution to make.
