Operations Supervisor

hace 2 meses


San Antonio, Belén, Costa Rica Red Star Digital CR Limitada A tiempo completo

Job Overview

We are seeking a dedicated and skilled Operations Manager to oversee our daily business functions and enhance our operational efficiency at Red Star Digital CR Limitada. The ideal candidate will be responsible for ensuring that our operations run smoothly and effectively while fostering a culture of continuous improvement.

Key Responsibilities :

  • Manage daily operations by monitoring workflows, resolving issues, and streamlining processes for optimal performance.
  • Allocate and coordinate resources based on established and enhanced procedures to maximize effectiveness.
  • Assess operational processes to identify improvement opportunities, devise optimization strategies, and implement changes to boost productivity and minimize expenses.
  • Ensure adherence to quality standards in operations to meet and exceed customer expectations.
  • Recognize potential operational risks and formulate mitigation strategies to ensure business continuity.
  • Develop and oversee budgets for operational functions, ensuring efficient resource allocation.
  • Monitor key performance indicators (KPIs) to evaluate operational success, analyze performance data, and prepare management reports.
  • Address customer feedback promptly to uphold high satisfaction and loyalty levels.
  • Encourage open communication across departments to enhance collaboration and resolve conflicts effectively.
  • Cultivate a culture of innovation and continuous improvement, adapting to evolving market conditions.
  • Serve as the primary liaison for client communications, addressing concerns and issues efficiently.
  • Collaborate with finance teams to manage budgets, monitor expenses, and forecast resource requirements for future projects.
  • Stay informed about industry trends and emerging technologies in digital production, providing recommendations for integration as necessary.
  • Lead initiatives to improve collaboration and communication among geographically dispersed teams, utilizing remote working tools.

Requirements & Skills:

  • Bachelor's degree in a relevant field (e.g., Digital, Advertising, Operations, Business Administration) is required; a Master's degree is preferred.
  • A minimum of 4-5 years of experience in operations, focusing on process enhancement, KPI tracking, and workflow management.
  • Proven experience in leading cross-functional teams and delivering projects on schedule and within budget.
  • Strong grasp of production processes, tools, and technologies.
  • Excellent communication, negotiation, and interpersonal skills; proficiency in English (both written and verbal) is essential.
  • Ability to manage multiple projects simultaneously in a dynamic environment.
  • Demonstrated capacity to analyze complex challenges, develop innovative solutions, and implement effective operational strategies.
  • Experience in project management, including planning, organizing, and overseeing projects to ensure timely completion.
  • Experience in an international and multicultural setting is advantageous.
  • Proficiency with relevant software and technology tools utilized in operations management, such as ERP systems and data analytics tools.
  • Familiarity with Agile methodologies, such as Scrum or Kanban, is a plus.

Contract Type : Permanent

Red Star Digital CR Limitada is committed to providing equal employment opportunities to all candidates and maintains a zero-tolerance policy for discrimination. We welcome applicants regardless of age, gender, race, ethnicity, disability, or any other factors unrelated to job performance.



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