Technical Support Associate

hace 5 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Are you ready to take your customer service skills to the next level? At Equifax, we're seeking a talented Technical Support Associate to join our dedicated team.

In this role, you'll be responsible for:

  1. Recording technical issues and solutions in our ServiceNow platform.
  2. Communicating unresolved issues to the next level of support, ensuring thorough troubleshooting documentation.
  3. Contributing to the creation of troubleshooting documentation and runbooks.

To excel in this position, you'll need:

  • A minimum of one year of customer service experience in a technical setting.
  • Strong communication and interpersonal skills.
  • The ability to learn new technologies quickly.

We value candidates who are:

  • Fluent in English oral and written (B2 or above).
  • Available to work a standard Monday - Friday schedule.

Evidence of personal growth and a desire to develop new skills will be highly regarded. In return, we offer a competitive compensation package, health benefits, and opportunities for advancement within our organization.



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