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Patient Logistics Solutions Coordinator
hace 1 semana
**About Solventum**
Solventum enables better, smarter, safer healthcare to improve lives. As a pioneer in game-changing innovations at the intersection of health, material and data science, we partner closely with the brightest minds in healthcare to create solutions that change patients' lives for the better.
We are seeking a Customer Service Delivery Analyst to join our Patient Contact Team. In this role, you will be responsible for obtaining the return of rental units from patients/customers within 60 days of discharge. This includes completing outbound dialer calls, handling inbound calls, performing welcome calls, identifying additional contact numbers when necessary, and coordinating with both internal and external customers for return.
Your Key Responsibilities:
- Obtain the return of rental unit from patients/customers within 60 days of discharge.
- Completes outbound dialer calls and handles inbound calls.
- Perform welcome calls.
- Identifies additional contact numbers when necessary.
- Coordinates with both internal and external customers for return.
- Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.
- Enter detailed order notes documenting course of action taken in multiple systems.
- Maintains their assigned worklist in a timely and efficient manner.
- Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc.
- Reduce the volume of Missing In Action units (MIA)
About You:
- Bachelor's Degree or higher AND 1 year of Customer Service Experience
- High School Diploma/GED from AND 1 years of Customer Service Experience
- Capable of multitasking and toggling through 4-5 different systems (dual screens).
- Strong typing skills.
- Flexible & Adaptable - with schedule, workflow processes and priorities.
- Communicate in English effectively both verbally and in written format C1.
- Operate independently without close supervision.
- Ability to convey a positive customer service and team-oriented attitude.
- Ability to maintain confidentiality and exercise discretion in all business dealings.
What We Offer:
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Working Arrangements:
Tuesday to Saturday 7:00 am-4:00pm
Remote Work location
