Logistics Analyst
hace 4 días
**Job Description**:
This position will be responsible for the Customer service activities in support of international customers.
Primary Responsibilities include but are not limited to the following:
- Accurately enter required data and process orders in accordance with department procedures.
- Identify and probe for customer's needs, clarify information, research issues and provide alternatives as needed.
- Collaborates with cross-functional teams to manage global order to cash process
- Sourcing, Transportation, and delivery of orders throughout the entire supply chain
- Communicate with other departments and providers to research and resolve issues, identify and implement service solutions
- Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs
- Reviews purchase order requirements to ensure compliance with 3M terms and conditions.
- Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative
- Notify supervisor or designated representative of issues or trends with impact on customer satisfaction.
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.
- Achieve and maintain Performance Objectives.
- Own and manage all aspects the customer relationship
- Handling of customer complaints, reporting and all urgent matters
- Work closely with carriers to request international documents (BL, AWB) freight charges and shipments status.
- Prioritize the task according to urgency, stop line, shelf-life product, and other customers urgency.
Order change, order status, product info inquiry, complaints, pricing and inventory requests
- Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions
- Improves customer satisfaction by identifying patterns of problems and barriers to solutions.
Basic Qualifications:
- Bachelor's degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration.
- English advance.
- At least 1- 2 years of customer service experience or order management.
- 1+ years' experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing
- The individual must be highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment
- Capable of multitasking and toggling through 4-5 different systems (dual screens)
- Flexible & Adaptable - with schedule, workflow processes, and priorities.
- Capability to work effectively and exercise sound business judgment in a team environment, as well as independently.
- Operate independently without close supervision.
- Ability to convey a positive customer service and team-oriented attitude.
- Maintain complete confidentiality and discretion in business relationships.
- Ability to maintain confidentiality and exercise discretion in all business dealings.
- Availability to work from the office when needed as well as work from home.
Preferred Qualifications:
- Experience with Reports generating, analyzing, and presenting data in an easy-to-understand format
- The individual must be highly organized, have great attention to detail, analytical, have a customer first mindset, and be able to work in a fast-paced environment
- SAP and Salesforce knowledge could be considered as a plus
- Knowledge and use of SAP and Sales Force systems, Maintain, and remain current with all SAP/SF training and certifications.
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
-
Associate Logistics Analyst
hace 1 semana
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completoEcolab is seeking a **Logistics Analyst **to join its transportation department.Under the direction of logistics leadership, you will be an analytical problem-solver, accountable for supporting processes with proven data collection and analysis skills.You will have the opportunity to identify and implement process improvements and receive recognition for...
-
Accounting Process Improvement Analyst
hace 2 días
Alajuela, Alajuela, Costa Rica Doris Peters & Associates A tiempo completo**Doris Peters & Associates' Vision:** To provide innovative solutions to complex logistics and supply chain challenges. We are seeking an Accounting Process Improvement Analyst to drive efficiency and control enhancements within our department.**Responsibilities:Perform analytical reviews to ensure financial movements align with previous periods or...
-
International Logistics Analyst
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob SummaryThis role requires a self-motivated individual to manage and coordinate ocean export operations, ensuring timely and accurate shipment information. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities.Key RequirementsAbility to work independently and as part of a team.Strong...
-
International Freight Analyst
hace 20 horas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the Role:- We are seeking a highly skilled Freight Audit professional to join our team. Main Accountabilities:Analyze and interpret customer contracts and rates.Audit invoice payment information.File overcharge claims with carriers and clients.Support other departments to facilitate payment of overcharge claims.Communicate with carriers and clients to...
-
Logistics and Inventory Manager
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoSenior Supply Chain Professional"We are seeking a Senior Supply Chain Professional to join our team as a Senior Supply Chain Analyst. In this role, you will be responsible for leading supply chain planning initiatives, analyzing supply chain data, and identifying opportunities for process improvements."Your duties will involve planning finished goods for the...
-
Accounting Gl Analyst
hace 2 días
Alajuela, Alajuela, Costa Rica Doris Peters & Associates A tiempo completoOur client, a global leader in logistics and supply chain management, is seeking a highly motivated Accounting GL Analyst In this role, you will be responsible for supporting the preparation of statutory and management accounting reporting, performing financial tests, reconciliations, and analysis, and reviewing the reasonableness of various financial...
-
Intl Freight Audit Analyst
hace 3 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Main Duties & Responsibilities**:- Centralized point of contact for External 3M Partners/Service Providers per their account activity.- Review Statements of Account (SOA's) and monitor account activity to ensure that payments are processed within contractual payment terms per Service Provider.Collaborate with respective 3rd Party Logistics (3PL) Companies...
-
Global Trade Logistics Specialist
hace 5 días
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completoTransforming Global HealthcareA Day in the LifeThe role of an Import/Export Analyst at Medtronic involves facilitating shipments between international locations, ensuring the efficient and economical movement of goods. Responsibilities include:Processing import/export documents required for lawful completion of activities.Serving as an import/export liaison...
-
Ocean Export Track And Trace Analyst
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoTo assist in the administration of transportation and ocean export support services.To perform routine activities aimed at maintaining shipment information up to date and accurate in 3M's systems and with our stakeholders.**Main Qualifications**:- Tracking and tracing of shipments from beginning to destination.- Solving in a timely and business efficient...
-
Patient Logistics Solutions Coordinator
hace 7 días
Alajuela, Alajuela, Costa Rica Solventum A tiempo completo**About Solventum**Solventum enables better, smarter, safer healthcare to improve lives. As a pioneer in game-changing innovations at the intersection of health, material and data science, we partner closely with the brightest minds in healthcare to create solutions that change patients' lives for the better.We are seeking a Customer Service Delivery Analyst...
-
Accounting Senior Analyst
hace 2 semanas
Alajuela, Alajuela, Costa Rica Expeditors A tiempo completoCompany Description"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderExpeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA.At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems...
-
Bilingual Patient Contact Analyst
hace 3 semanas
Alajuela, Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Patient Contact Team - Analyst (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...
-
Financial Analyst Manager
hace 2 días
Alajuela, Alajuela, Costa Rica Expeditors A tiempo completo**About Expeditors**We're a Fortune 500 service-based logistics company with headquarters in Seattle, Washington.At Expeditors, we generate highly optimized and customized supply chain solutions for our clients through our unified technology systems integrated across a global network of district offices.This means we can be highly flexible in our approach to...
-
Export Import Compliance Manager
hace 5 días
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completoUnlocking Global Trade OpportunitiesA Career Path that Exceeds ExpectationsThis role offers a unique opportunity to work in the field of global trade, leveraging your expertise to drive success. As an Import/Export Analyst at Medtronic, you will be responsible for:Coordinating international shipments and managing logistics.Servicing as an import/export...
-
Global Customer Service Analyst
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Job summary:The person hired for the position of Global Customer Service Analyst will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving.This person will need...
-
Fts-Planning Senior Analyst
hace 3 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Supply Network Planners, also known as supply chain planners, form a key part of the logistics department of a company.Their job is to anticipate and maintain stock levels to ensure the business runs smoothly.Duties and responsibilities:- Project Implementation and Leadership: Increases knowledge of supply chain strategies and activities...
-
Internship Opportunities 2025
hace 2 semanas
Alajuela, Alajuela, Costa Rica Johnson And Johnson A tiempo completoAt Johnson & Johnson,?we believe health is everything.Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...
-
Global Channel Service Analyst
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:**Job Description**:Primary Responsibilities include but are not limited to the following:- Accurately enter required data and process orders in accordance with department procedures.- Identify and probe for customer's needs, clarify information, research issues and provide alternatives as needed.- Collaborates with cross-functional teams...
-
Associate Logistics Analyst
hace 2 días
Alajuela, Costa Rica Ecolab A tiempo completoEcolab is seeking a **Logistics Analyst **to join its International Logistics workstream as the Lead User for SAP. This position is accountable to support the ongoing maintenance and expansion of harmonized processes and systems and their correct local utilization. **What you Will Do** 1.** Operational** a. Incident management: Monitor incidents, test of...
-
Devops Analyst
hace 3 semanas
Alajuela, Costa Rica Dhl A tiempo completoStart your IT career with us!With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions.We work beyond global borders and push boundaries across all dimensions of logistics.You can leave your mark shaping the technology backbone of...
-
Bilingual Service Desk Analyst
hace 3 semanas
Alajuela, Costa Rica Dhl A tiempo completo**Bilingual Service Desk Analyst (GERMAN)**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenge and opportunity for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the...
-
Accounting Senior Analyst
hace 2 semanas
Alajuela, Costa Rica Expeditors A tiempo completoCompany Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified...
-
Business Analyst I
hace 3 semanas
Alajuela, Costa Rica Object Technology Solution A tiempo completo**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...