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Internal and Customer Facing Support Professional

hace 1 semana

San José, San José, Costa Rica Moody'S A tiempo completo

Role Summary

This Internal and Customer Facing Support Professional position plays a vital role in ensuring the Sales teams can focus on relevant customer-related activities. The ideal candidate will have excellent analytical and problem-solving skills, as well as strong written and verbal communication skills.

Main Responsibilities

  • Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience, and ensures the Sales teams are able to focus on relevant customer-related activities
  • Minimize Unbilled and Accounts Receivable, as well as deals in LOB pipeline, Unbilled and Accounts Receivable
  • Work with Sales teams, GMO, Pricing, Billing, and Collections to resolve root causes and corrective actions for aged LOB

Skills and Qualifications

  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment

Culture and Benefits

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package
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