Immigration Services Coordinator

hace 7 días


San Francisco, Heredia, Costa Rica Eagan Immigration Pllc A tiempo completo
Job Description

As an Immigration Services Coordinator at Eagan Immigration Pllc, you will serve as the first point of contact for potential clients, providing crucial initial information and generating leads to support our clients' immigration journey.

Responsibilities:

  • Acts as a liaison between potential clients and the company, answering inbound phone calls, responding to basic client queries, booking new consultations, and sharing information about the Eagan Immigration process.
  • Logs all notes and call information into MyCase, ensuring seamless communication and follow-up on inquiries.
  • Enters leads into MyCase and tracks follow-up to inquiries, supporting the team's efforts to identify solutions and drive business growth.
  • Supports the Team Lead and Legal Team on special projects and tasks as assigned, contributing to a collaborative and dynamic work environment.

Requirements:

  • 2 years of customer care experience, preferably with high volumes of inbound and outbound calls.
  • Proficiency in MS Office and ability to adapt to a fast-paced environment.
  • Excellent verbal and written communication skills, with bilingual abilities in Spanish and English.
  • Flexibility and willingness to adhere to the company values of compassion, innovation, communication, and commitment.
  • Access to reliable internet speed of at least 10-50MB.

Salary Range: $45,000 - $60,000 per annum, depending on experience and qualifications.



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