Digital Solutions Specialist for Pharmaceutical Support

hace 4 días


San José, San José, Costa Rica Pfizer A tiempo completo

We are seeking a highly motivated individual to join Pfizer's Digital Solution and Service Management organization. The ideal candidate will be responsible for providing technical support and developing new solutions to resolve complex problems.

Key Responsibilities:

  • Independently take decisions to develop new options to resolve problems
  • Use of appropriate communication tools and practices to present complex concepts to stakeholders and influencers
  • Maintain key metrics for quality, efficiency, and performance
  • Identify areas for improvement, agree and implement improvement plans with Digital Business Partner
  • Responsible for support vendor relationship management
  • Partner with service providers to drive increased value
  • Monitor, review and implement compliance and security measures
  • Support audit and legal requests and coordinate quarterly recertification
  • Provide status updates and communicate relevant information to key stakeholders

Basic Qualifications:

  • Bachelor's degree required, preferably in a Computer Science, Information Systems, Engineering or Business Management field
  • Experience with Software Development and/or IT Service Management life cycle
  • Strong technical and troubleshooting skills
  • Excellent oral and written English communication skills
  • Strong interpersonal, customer service, and relationship competencies
  • Excellent organizational and time management capabilities
  • Ability to multi-task, plan, organize and effectively execute tasks and projects
  • Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies
  • Ability to work both independently and as a member of a team, earning the trust both of customers and teammates
  • Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones

Preferred Qualifications:

  • Experience with Sales Force Automation (SFA) and Customer Relationship Management (CRM) processes
  • Experience with Veeva CRM platform
  • ITIL / PMP Certification
  • Experience with data and integration technologies such as Informatica Cloud Services, MuleSoft, Oracle, Amazon Web Services, Snowflake, UC4
  • Experience working in the Pharmaceutical or Life Sciences industry

Working Conditions:

  • This role will require covering support for Latin America time zone
  • Pfizer Digital is a 7x24x365 endeavor
  • This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours
  • May occasionally require travel, primarily to other Pfizer sites in the region and globally


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