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hace 1 semana
Cloudera is seeking an experienced Technical Support Representative to join our team. In this role, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer cases.
Key responsibilities include:
- Providing technical support to customers via phone, email, or chat
- Troubleshooting complex technical issues and escalating to senior engineers when necessary
- Collaborating with internal teams to resolve customer cases and improve overall customer satisfaction
We're looking for a candidate with 2+ years of experience in technical support, excellent communication skills in English, and a passion for delivering high-quality technical support.
