Empleos actuales relacionados con Technical Support Specialist - San José, San José - Pairsoft

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company Overview:We are Amzn Support Srvcs Costa Rica, a team passionate about providing world-class support to our enterprise customers. Our mission is to deliver exceptional service and expertise that enables our customers to succeed.Job Description:We are seeking an experienced Technical Support Specialist to join our team. As a key member of our...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Armory A tiempo completo

    At Armory, we're empowering developers to deploy their code with increased safety, resilience, velocity, and compliance, to any production target on prem or in the cloud. We're looking for a Technical Support Specialist to join our team and help us achieve this mission.**About the Role:**This is an excellent opportunity for a motivated and experienced...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    As a Technical Support Specialist at Microsoft Corporation, you will be part of the Customer Service & Success (CE&S) organization. This team is responsible for delivering a seamless support experience to customers worldwide.Come and help us build trust and confidence with every person and organization through delivering exceptional customer experiences. You...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Equifax A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at Equifax.In this role, you will provide remote technical support to our internal associates, ensuring they have the necessary tools and resources to perform their jobs efficiently. Your responsibilities will include:Responding to customer inquiries and resolving technical issues...

  • Technical Support Specialist

    hace 4 días

    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    About UsPalo Alto Networks is a leader in cybersecurity, providing innovative solutions to protect our digital way of life. We're driven by a mission to be the cybersecurity partner of choice and are committed to making a difference through our work.Job DescriptionWe're seeking an experienced Technical Support Specialist to join our team. As a key member of...

  • Technical Support Specialist

    hace 7 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Job Overview:The role of the Technical Support Specialist at Emerson is to provide high-quality technical support for Ovation products and associated systems. This includes effectively diagnosing and resolving product-related issues for customers and internal engineers.To succeed in this position, you will need excellent technical troubleshooting skills,...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Akamai A tiempo completo

    **Technical Challenges Ahead**We're seeking a highly skilled Technical Support Specialist to join our IT Support team. As a key member of our team, you'll be responsible for delivering top-notch support services to our customers.Main Responsibilities:Monitoring system metrics to identify potential issues and provide prompt supportOwning the incident and...

  • Technical Support Specialist Lead

    hace 4 días

    San José, San José, Costa Rica Pfizer A tiempo completo

    Company Overview:Pfizer is a leading global pharmaceutical company that aims to improve health and well-being around the world.We are seeking a highly motivated individual to join our Digital Solution and Service Management organization in a Technical Support Specialist role.

  • Technical Support Specialist

    hace 7 días

    San José, San José, Costa Rica Emerson A tiempo completo

    **Overview**At Emerson, we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional remote support to our clients, ensuring timely resolutions and escalating complex issues to higher-level teams.**Key Responsibilities**Install, configure, and troubleshoot software and hardwareUtilize...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We are seeking an Escalation Specialist 1 to provide exceptional customer service while managing high-severity issues. The successful candidate will be proactive in communicating with customers and ensuring a positive support experience at all levels of the support structure.The role involves acting as a liaison between end-user customers and our...

  • Cybersecurity Technical Support Specialist

    hace 6 días

    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    At Palo Alto Networks, our mission is to protect our digital way of life. We're looking for a dedicated and skilled Technical Support Specialist to join our team.Your CareerYou will work closely with our valued customers to address their complex post-sales concerns, requiring in-depth evaluation of multiple factors. As a critical thinker, you'll understand...

  • Technical Support Specialist

    hace 4 días

    San José, San José, Costa Rica Wipro Limited A tiempo completo

    Job OverviewAs a Technical Support Specialist at Wipro Limited, you will be responsible for providing effective technical support to our clients. This role involves actively resolving client issues directly or through timely escalation to meet process SLAs.Key ResponsibilitiesSupport process by managing transactions as per required quality standards.Document...

  • Cybersecurity Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    About UsPalo Alto Networks is a leading cybersecurity company dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, ensuring that every day is safer and more secure than the one before.We're changing the nature of work through FLEXWORK, an approach that empowers employees to push boundaries and shape the...

  • Technical Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support?There's never been a better time to join SmartsheetOur team strives for continuous improvement; if we see something that can be fixed, we'll leave it better than we found it.You'll be given the resources, opportunity, and responsibility to make a difference from day 1.As a **Technical Support...

  • Software Support Specialist

    hace 6 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionWe are seeking a skilled Software Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our BSX Support Engineering team, you will play a vital role in providing production engineering support and multifaceted services to the development/STT teams.The ideal candidate will have 2+ years of software...

  • Technical Support Specialist

    hace 4 días

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Job Overview**We are seeking a highly skilled Technical Support Specialist to join our team at Cloud Software Group.This role involves providing world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC.You will utilize your troubleshooting skills to isolate, analyze, and provide resolution to...

  • Technical Solutions Specialist

    hace 7 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **About the Role**We are seeking a skilled Technical Solutions Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Solutions Reliability Engineering (SRE) group, you will play a crucial role in ensuring the quality and reliability of our data products and APIs.In this position, you will be responsible for:Dive Deep...

  • Technical Support Specialist

    hace 2 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support?There's never been a better time to join SmartsheetAs a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe.Your responsibilities will include delivering support to our customers, maintaining high service standards, and...

  • Technical Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support?There's never been a better time to join SmartsheetAs a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe.Your responsibilities will include delivering support to our customers, maintaining high service standards, and...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft's Customer Experience & Success (CE&S) organization is at the forefront of delivering a seamless support experience for customers worldwide. The company's strategy, design, and implementation of end-to-end customer experiences are driven by a passion for innovation and excellence. As a Technical Support Engineer in the Customer Service & Support...

Technical Support Specialist

hace 1 semana

San José, San José, Costa Rica Pairsoft A tiempo completo

**Job Summary**

We are seeking a highly skilled Technical Customer Support Analyst to join our Support Team. As a key member of our team, you will be responsible for resolving technical issues related to Smart Document Recognition (SDR) and adapting our SDR engine to recognize new fields and entities.

The ideal candidate will have excellent analytical skills, the ability to work independently, and strong communication skills. You will also participate in virtual meetings with clients using different platforms and create client-facing and internal Knowledge Base articles when necessary.

In addition, you will evaluate and resolve SDR-related issues reported by clients, communicate updates to clients on their open issues, and assist other team members with their SDR tickets when needed.

**Responsibilities / Essential Functions:**

  • Work SDR refinement tickets as assigned
  • Communicate updates to clients regarding owned SDR tickets on a consistent basis
  • Assist other team members with their SDR tickets when necessary
  • Share product, technical, and consulting knowledge with colleagues
  • Document processes and provide clear concise written documents including KB articles

**Requirements:

  • At least High School education
  • 2+ years or relevant technical support experience
  • Deep understanding of regular expressions and how these are used
  • Analytical mindset, able to understand reported issues related to SDR, correct these and validate all changes
  • Self-Starter - ability to work autonomously, exercise independent judgment, use discretion, and keep manager informed
  • Fluent Spoken/Written English Skills, essential
  • Team Collaboration - Ability to collaborate with team members across multiple functions and to influence participation and work results
  • Remote Worker Experience - you have worked remotely before and are familiar with virtual collaboration tools
  • Familiarity with OCR/SDR technologies is a big plus
  • Ability to work US Eastern Time client hours of 8am-5pm or as needed