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Customer Success Optimization Specialist
hace 1 semana
**Job Overview**
Arkose Labs is a pioneering technology company that aims to revolutionize the way businesses operate. As a Business Operations Analyst, you will be part of a high-performing team that drives growth and customer satisfaction through process optimization and technical expertise.
Key Responsibilities
- Collaborate with the business operations team to identify areas for improvement and drive enhancements to operational workflows
- Serve as the primary point of contact for all Salesforce-related matters within the Customer Success department
- Develop strong relationships with cross-functional teams to build a holistic customer-centric product feedback loop
**Requirements**
To succeed in this role, you should possess:
- Experience in an Operations role
- Proficiency in using Salesforce
- Knowledge of customer support systems, such as Gainsight, Churnzero, or ZenDesk
- DIRECT EXPERIENCE IN CUSTOMER SUCCESS, SUPPORT, OR SERVICE WITHIN A CONTACT CENTER ENVIRONMENT
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Strong spreadsheet skills, including large data manipulation and pivot tables
**About Us**
At Arkose Labs, we prioritize collaboration, excellence, and inclusion. Our diverse and high-performing team values individual contributions, perspectives, and experiences. We offer opportunities for professional development and continuing education, empowering our employees to take ownership of projects and make data-driven decisions.
