Business Analyst

hace 19 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi, a global financial leader, seeks an experienced Business Analyst to join its IT Operations team. As a key member of this elite group, you will leverage your investigative and analytical skills to identify root causes of complex issues impacting the Citi Technology Infrastructure Operations.

Key Responsibilities:

  • Lead causal analysis investigations to determine the true root causes of problems affecting the Citi Technology Infrastructure Operations
  • Develop and deliver high-quality reports, including RCAs and Post-Mortem Reports, in a timely manner
  • Build and maintain partnerships with multi-functional stakeholders across all levels of the organization
  • Track problem resolution tasks and document evidence of completion

Qualifications:

  • Broad experience in IT-related operational support roles
  • Familiarity with ITIL good practices is desirable
  • Operational experience with Service Management/Problem Management tools is beneficial
  • Proficiency in enterprise-level service management software (e.g., Service Now, BMC Remedy, HP Service Center)
  • Strong interpersonal skills and ability to effectively communicate with senior business and technology partners
  • Fluency in English and Spanish is required; Portuguese is a plus
  • Excellent organizational, presentation, negotiation, and customer service skills
  • A creative thinker who challenges the status quo and possesses strong analytic/diagnostic skills
  • Bachelor's degree or equivalent work experience is required

About Citi:

Citi is an equal opportunity and affirmative action employer that values diversity and inclusion. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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