CloudHealth Business Analyst II Professional

hace 17 horas


San Francisco, Heredia, Costa Rica Vmware A tiempo completo

**VMware CloudHealth Team Overview**

The WW Sales Management Support team is part of the WW Sales Strategy and Acceleration team, enabling Sales & WWSSA Ops teams to deliver transformative outcomes through best-in-class operational execution.

We are seeking a skilled Business Analyst II to support the overall deal cycle in the preparation and negotiation phases of a CH quote deal. This role involves working closely with Executive Account Managers, Sales Reps, Strategic Renewals Account Managers, Deal Managers, and other supporting teams.

Within 90 days of employment, you will complete classroom training for your day-to-day job and work closely with a buddy to provide quotes and consolations to sales, account, and DMT managers. You will also learn about VMware's EPIC2 values: Execution, Passion, Integrity, Customer, and Community.

As a Business Analyst II, you will be challenged to bring curiosity, diversity, and collaboration toward bold ideas across all aspects of our business. We do this with a spirit of inclusion and trust, acting as 'One VMware' to help our customers win.

**Key Performance Outcomes**

  • Within 30 days, you will complete classroom training and begin working on transactional activities with the help of other team members.
  • Within 60 days, you will understand VMware Operational standard procedures, team ongoing projects, and initiatives, and get familiar with all line of business supported by WW SMS.
  • Within 180 days, you will work independently and support end-to-end Account & Territory planning processes.

**Job Responsibilities**

  • Create, manage, and revise Quotes in CH SFDC (Salesforce).
  • Adhere to IBS metrics and agreed SLAs.
  • Handle priorities/escalations without dependency.
  • Work cross-functionally with other teams for resolving issues.
  • Participate actively in process improvements and automation.
  • Develop insights on Geo/region/stakeholder group variances/requirements.
  • Handle end-to-end case management/P0 management.
  • Understand and evaluate impact from IB process to upstream and downstream teams.
  • Perform other ad hoc tasks as per business requirements and management's request.

**Leadership and Culture**

This role will report into Supervisor Kishor K, who believes in a 'forward together' approach. The team culture emphasizes innovation, collaboration, and customer satisfaction.



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