Data Analyst II

hace 2 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian Consumer Services is seeking a Data Analyst II to focus on user behavior reporting and work with business stakeholders to provide performance updates, actionable insights, and deep-dive analyses.

About the Role

We are looking for a strong analytical thinker with technical expertise in data, reporting, and analytical approaches to join our Data Science and Analytics Team. As a Data Analyst II, you will be responsible for translating business requirements into data questions, writing complex SQL queries to extract relevant data from the data warehouse, compiling and cleansing information, analyzing data, providing insights to business stakeholders by preparing reports/dashboards, and optimizing reporting processes.

The successful candidate will employ strategic data analysis to provide insight into online behaviors and identify opportunities to maximize optimal outcomes. This position will have a focus on product analytics and user behavior with our products. You will interact with multiple areas of the business, including Product, Integrated Marketing, UX, Technology, and Business Operations.

Responsibilities

  • Extract relevant data from the data warehouse, synthesize large volumes of data, and identify opportunities to optimize the online experience.
  • Develop and maintain Tableau dashboards that adapt to changing business needs.
  • Evaluate and analyze comprehensive member activity, such as on-site engagement behavior, acquisition rates, communication touch points, billing persistency, and correlate with member retention and revenue.
  • Conduct ongoing analyses on product initiatives and provide regular business analytics and insights to internal stakeholders.
  • Use analytical methods to identify trends, patterns, and relationships in data to provide answers to product engagement quality.
  • Leverage analytical tools to understand end-to-end customer behavior from entry into membership to exiting the site and conduct pathing analysis to optimize customer experience.

Requirements

  • 3+ years of professional experience in analytical/statistics-focused positions, preferably from an internet environment.
  • Experience in business analytics, quantitative reasoning, and metrics reporting.
  • Knowledge of relational database theory and proficient in writing and understanding complex SQL code.
  • Experience with Business Intelligence tools (Tableau, Alteryx) and real-time dashboard development.
  • Able to understand and analyze data, synthesizing large volumes of data and complex questions into clear analyses and actionable findings.

What We Offer

Experian offers a competitive salary range of $90,000 - $120,000 per year, depending on location and experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Experian

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age.



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