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Success Team Leader
hace 1 semana
We're seeking a Success Team Leader to join our dynamic Customer Success Management team in the Americas. This role will take on a unique special projects capacity, working closely with our Customer Success Operations team to drive process improvements throughout the region.
As a key member of our team, you'll partner with the Customer Success Leadership Team to help prioritize areas of next best actions towards risk mitigation. You'll assist with ad-hoc projects geared towards productivity improvements, including user automation, CSM onboarding, and Customer Lifecycle execution.
You'll monitor usage data, health gauges, and growth opportunities to create actionable insights and strategically pivot when necessary. Your strong leadership skills, technical expertise, and ability to balance multiple requests simultaneously will be essential to your success.
In this challenging role, you'll have the opportunity to lead cross-functional teams and drive business growth through process and analytical improvements. If you're passionate about customer satisfaction and retention, we encourage you to apply.
