Digital IT Solutions Specialist
hace 2 días
**Welcome to IBM Systems**
At IBM, we're transforming the way businesses operate by harnessing the power of technology. Our team is driven by a passion for innovation and a commitment to excellence.
**About Your Role**
This role offers an exceptional opportunity to work with our world-class technical support team, providing expertise in supporting IBM Power Software Operating Systems and products. As a Technical Support Specialist, you will be responsible for delivering outstanding service to our clients, ensuring timely updates, and effectively managing multiple complex situations.
**Key Responsibilities**
- Provide exceptional communication skills to IBM clients, employees, and management
- Ensure timely updates on client situations
- Effectively manage multiple complex situations
- Develop deep technical product knowledge
**Required Expertise**
To succeed in this role, you will need:
- At least 1 year of experience in customer support
- Fluency in English (written and oral)
- BASIC knowledge of Operating Systems (e.g., UNIX or Linux)
**Preferred Expertise**
Prior experience in C and UNIX/Linux shell script programming, AIX operating system, AIX/UNIX/LINUX networking, file systems, security, and administration would be beneficial. Additionally, working knowledge of common administration and debugging tools, as well as existing knowledge of IP Security (IP) and IBM support tools and processes, may also be considered.
**Our Commitment to Diversity and Inclusion**
IBM is committed to creating a diverse environment where everyone feels valued and respected. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
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