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Documentation Specialist

hace 2 semanas

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Job Overview

The Emerson team is seeking a highly skilled and experienced Technical Document Coordinator to join our organization. As a key member of our documentation team, you will be responsible for ensuring the highest quality documentation standards are maintained across all projects.

Key Responsibilities:

  • Develop and maintain Emerson's documentation standard, including layout and content guidelines.
  • Set up and manage projects in the document management system, ensuring timely access to necessary documentation for all team members.
  • Coordinate training and access to the document management system for project teams, ensuring seamless collaboration and knowledge sharing.
  • Study and analyze drawings, specifications, and product samples to ensure accurate and comprehensive documentation.
  • Create user manuals, guides, and documentation dossiers according to customer requirements, including tables of contents, cover sheets, bookmarks, and source citations.
  • Collect, organize, and control electronic documentation from various sources, ensuring qualitative accuracy and consistency.
  • Manage project documentation and associated metadata in accordance with agreed plans, customer agreements, and industry standards.
  • Formally transmit and distribute official project documents as required, ensuring timely delivery and high presentation standards.
  • Receive, upload, and manage incoming documentation and client responses in the document management system, maintaining a high level of accuracy and attention to detail.
  • Provide final documentation that meets customer requirements, ensuring the highest standards of presentation and accuracy.
  • Act as liaison between various departments, including drawing, sales engineering, project management, and order administration, to facilitate documentation-related matters and ensure customer satisfaction.
  • Escalate documentation execution-related matters as needed, serving as a point of contact for internal and external customers.
  • Perform adequate documentation management, including archiving soft copies and reviewing published materials for revisions or changes in scope, format, content, and methods of reproduction and binding.
  • Conduct risk analysis and provide valid solutions to mitigate potential risks, ensuring project success and customer satisfaction.

Requirements:

  • Minimum educational qualifications: English, document management university degree or related field from an accredited institution.
  • Excellent computer skills, particularly Microsoft Word, PowerPoint, and Excel (with proficiency in Access and SharePoint a plus).
  • Adobe experience a must.
  • Exceptional oral and written English skills.
  • Strong interpersonal skills, enabling effective communication and collaboration with all levels of associates.