Amazon Leave and Accommodation Specialist

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We are a team dedicated to delivering exceptional support services to Amazon employees across the US.

Job Description:

The Case Specialist will be an individual contributor, providing holistic case management services for leave of absence and disability life events. They will serve as a point of contact for assigned employees, reviewing documentation to adjudicate leaves in compliance with federal and state laws and benefit plans.

Key Responsibilities:

  • Serve as a point of contact for assigned employees to provide case management services
  • Review documentation to adjudicate leaves in compliance with regulations
  • Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of leave events
  • Critically assess and adjust the case management plan to an employee's changing needs
  • Address and respond to sensitive situations
  • Troubleshoot issues and seek to remove barriers before, during, or after a leave event
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
  • Maintain system records to ensure accurate and timely information/documentation

Requirements:

  • 1 year of experience in US laws, federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
  • Experience working on document management roles independently in environments with changing priorities
  • Experience with global service and employee delivery
  • Strong problem-solving and priority-setting skills
  • Strong & demonstrated communication skills - verbal as well as written
  • Ability to build strong relationships and influence others while working in a cross-functional environment
  • Strong time management and ownership of deliverables
  • Experience working with confidential information


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