Customer Engagement Specialist

hace 6 días


San José, San José, Costa Rica Soy And Sass A tiempo completo

Soy & Sass is a high-growth Amazon FBA business, selling and manufacturing high-quality candles. We are looking for a Social Media Outreach Specialist to help us reach and engage with new customers.

Job Description

We are seeking a skilled Customer Service Representative to join our team. As a Social Media Outreach Specialist, you will be responsible for proactively reaching out to potential customers via Instagram, engaging with them in a personable way, and analyzing the success of different scripts.

The ideal candidate will have excellent communication skills, be fluent in English, and have experience working in a performance-driven role. They will also be able to work with minimal oversight, hit outreach targets, and engage with customers in a way that provides value.

Responsibilities
  • Proactively reach out to potential customers via Instagram
  • Engage with customers on Instagram and capture their details
  • Analyze and split test the success of different scripts
  • Keep key stakeholders informed on the status of customer outreach
Requirements
  • A GREAT conversationalist - fluent in English and ability to hold a conversation in perfect American English
  • Ability to engage with customers in a personable way - not just following scripts
  • Ability to hit outreach targets including minimum customer engagements
  • Ability to work with minimal oversight
  • Added bonus - if you have experience creating content and posting on Instagram
Benefits

Earned after 90 days of successful employment

Quarterly and Annual Performance Bonus

Opportunities for growth

Working with experts in E-Commerce

On the job paid training

Annual 2% raises



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