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Technical Support Specialist with System Expertise
hace 1 semana
At Equifax, we empower individuals to achieve their true potential by providing opportunities for growth and development. Our team is passionate about delivering exceptional service and making a meaningful impact.
Job Description
As a Service Desk Support Agent, you will play a critical role in ensuring the smooth operation of our systems and tools. Your primary responsibility will be to provide technical support to internal Equifax employees and contractors, resolving system-related issues that impact multiple users and Contact Center tools. You will also investigate incidents, provide incident bridge lines and chats, and escalate issues to required teams as needed. By leveraging Runbooks and system knowledge, you will strive to deliver 'First Call Resolution' for a portion of reported incidents.
Required Skills and Qualifications
To excel in this role, you will need advanced spoken and written English skills (B2+ / C1), as well as 1 year of proven experience in Technical Support, ticket management systems, customer service, and call center environments. Familiarity with ServiceNow, Confluence, Genesys Call System, Google Chat/Hangout or Slack, and PagerDuty - Support Engagement and Alerting tool is highly desirable.
Benefits
In addition to comprehensive compensation and healthcare packages, we offer on-site doctor and paramedics services 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
EQUAL OPPORTUNITIES EMPLOYER
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
