Technical Support Engineer Internship

hace 1 semana


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
**Your Role and Responsibilities**
We are looking for a Technical Support Professional to join the IBM Data & AI Support team.
This team of highly skilled and motivated individuals provides technical support to IBM clients.
Understanding, narrowing and defining the scope of clients' concerns in terms of stating the problem and understanding its scope.
Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness.
Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
DataandAI

**Required Technical and Professional Expertise**
- Currently studying Bachelor's Degree in Engineering (Electrical/Computer Systems/Software Engineering) or Science.
- Knowledge in Java, Python, React/Nodejs, C, or C++ programming experience.
**Preferred Technical and Professional Expertise**
- Ability to prioritize personal workload and multitask as required.
- Initiate self-learning of new skills & areas of the database & likewise with the Operating System, programming languages, and shell scripts in order to utilize these to assist in solving problems.
- Programming skills in some or all of SQL, Unix shell scripting, Unix system calls, etc.
- Knowledge in multiple Unix variants such as AIX, Solaris, HP-UX, and/or Windows.
**About Business Unit**

Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



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