Customer Support Representative
hace 3 semanas
Job Summary
Experian is seeking a skilled Customer Care Specialist to join our growing Call Center in Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service, interpreting consumer grievances, and utilizing computer skills to resolve issues efficiently.
Key Responsibilities
- Receive inbound calls and handle various customer inquiries
- Perform a range of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, and processing credit and/or score reports
- Identify and resolve consumer issues, analyze complaints, and determine the best course of action
- Provide education to consumers on dispute management and offer options for immediate resolution
- Maintain data quality and accuracy, ensuring the integrity of our database
- Process dispute requests in accordance with the Fair Credit Reporting Act and relevant regulations
Qualifications
We are looking for candidates with 1 year of inbound call handling experience, a High School Diploma, and excellent English written and oral communication skills. Additionally, you should be able to work in a fast-paced environment, prioritize tasks, and make informed decisions.
About Experian
Experian is an Equal Opportunity and Affirmative Action employer, committed to creating a diverse, inclusive, and thriving team where everyone can bring their unique perspective and contribute to our mission of building a better tomorrow.
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