Customer Support Representative

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary

Experian is seeking a skilled Customer Care Specialist to join our growing Call Center in Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service, interpreting consumer grievances, and utilizing computer skills to resolve issues efficiently.

Key Responsibilities

  • Receive inbound calls and handle various customer inquiries
  • Perform a range of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, and processing credit and/or score reports
  • Identify and resolve consumer issues, analyze complaints, and determine the best course of action
  • Provide education to consumers on dispute management and offer options for immediate resolution
  • Maintain data quality and accuracy, ensuring the integrity of our database
  • Process dispute requests in accordance with the Fair Credit Reporting Act and relevant regulations

Qualifications

We are looking for candidates with 1 year of inbound call handling experience, a High School Diploma, and excellent English written and oral communication skills. Additionally, you should be able to work in a fast-paced environment, prioritize tasks, and make informed decisions.

About Experian

Experian is an Equal Opportunity and Affirmative Action employer, committed to creating a diverse, inclusive, and thriving team where everyone can bring their unique perspective and contribute to our mission of building a better tomorrow.



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