Customer Service Representative
hace 1 semana
**Job Summary**:
We are seeking a highly skilled Customer Service Representative to join our team at Straumann Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our dental office and lab customers.
**Key Responsibilities**:
- Provide timely and professional support to customers via phone, email, and other communication channels.
- Set up new accounts and maintain customer master data in SAP.
- Process orders accurately and efficiently using SAP.
- Provide basic technical support on all Straumann products.
- Problem solve and provide resolution to order and shipping issues.
- Accomplish weekly productivity, efficiency, and satisfaction goals.
- Attend and contribute to team and company meetings to stay up to date on relevant information.
- Follow safety rules and maintain personal safety and the safety of others.
**Requirements**:
- 1+ years of experience providing customer services or support.
- High School diploma or equivalent.
- Fluent in English.
**Preferred Qualifications**:
- Prior dental experience preferred.
- Ability to work in a fast-paced, team environment.
- Strong interpersonal and written communication skills.
- Excellent customer service skills.
- Prior sales experience a plus.
- Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
**Equal Employment Opportunity**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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