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In this role, you will work closely with the HR Connect NAM Inquiry Management team to provide operations support services to employees and managers on HR-related topics. Your responsibilities will include:
- Supporting the case inquiry management team with case, live agent support, and phone inquiries
- Serving as an instructor to employees and managers on available systems and self-service options
- Fulfilling client needs while providing an exceptional client experience
The successful candidate will have a bachelor's degree, previous relevant experience, and strong proficiency in Microsoft Office. You will also need to possess excellent organization and time management skills, as well as demonstrated problem-solving and decision-making skills.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
