HR Operations Assistant

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi's HR Recruiting Coordinator is responsible for providing operations support services, including record and documentation maintenance, storage and retrieval of records, account maintenance, scheduling interviews, generating documentation through Microsoft Office, Docusign and Workday, managing paperwork for physical and digital records, transacting complex and detailed operations within Citi HR systems, such as Workday, HRMS, Docusign, IRM.

Responsibilities include:

  1. Business Analysis and Documentation: Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
  2. Status Updates: Provide regular status updates for all project participants and create presentations for steering committee updates
  3. Liaison: Work with Legal & Compliance teams to obtain sign-off on regulatory business requirements and serve as primary liaison between key business stakeholders and technology
  4. Training and Development: Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements
  5. Project Management: Manage and maintain project plans, acting as the project manager for follow-ups across various departments
  6. Client Experience: Fulfill client necessities while providing exceptional client experiences, measured by specific metrics

Requirements:

  • English fluency (required)
  • Previous relevant experience preferred, such as customer service and operations
  • Microsoft Office proficiency
  • General knowledge of client reporting across the industry and competitors
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Clear and concise written and verbal communication skills

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