Strategic Payment Operations Lead
hace 2 semanas
We are seeking an accomplished leader to oversee the Accounts Receivable team, ensuring seamless daily operations and high productivity levels. As a key figure in this role, you will manage workflow, guarantee SLA compliance, and act as a reference point for escalated inquiries, fostering collaboration with internal and external stakeholders.
**Key Responsibilities:**
• Oversee daily workflows and ensure service level agreements (SLAs) are met.
• Collaborate with the team to set company-aligned goals and drive delivery.
• Enforce Quality Assurance (QA) standards among team members.
• Evaluate performance, provide feedback, and contribute to employee growth.
• Maintain accurate internal documentation of procedural updates.
• Engage with Banking partners on escalations and time-sensitive requests.
• Resolve employee issues, disputes, and other concerns efficiently.
• Provide timely reports to senior management and identify areas for improvement.
**Essential Qualifications and Attributes:**
• Post-secondary education in Business or Finance, or equivalent combination of education and work experience.
• Minimum 2 years of experience in Financial and/or Shared Services industries, with relevant qualifications in managing and motivating teams.
• Proven ability to multitask, work accurately, and independently.
• Demonstrated confidentiality and strong communication skills, both verbally and in writing.
• Proficiency in common office programs (MS Excel, Word, Outlook).
• Excellent interpersonal, customer service, and problem-solving skills.
• Strong work ethic, time management, and organizational abilities.
• Previous experience as a Team Leader/Supervisor is desirable, particularly with lean and agile methodologies.
**About Convera:
Convera is the largest non-bank B2B cross-border payments company globally. Leveraging decades of expertise and technology-led payment solutions, we deliver smarter money movements to our customers, helping them capture more value from every transaction. Our diverse teams care deeply about the value we bring to our clients, making Convera a rewarding place to work.
As a truly global organization with employees in over 20 countries, we celebrate people from various backgrounds, lifestyles, and perspectives. We want to collaborate with talented individuals who share our passion for innovation and inclusivity.
**Competitive Benefits Package:
• Market-competitive monthly gross salary: $95,000
• Opportunity to earn an annual bonus based on role level
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events
• Hybrid mode, working from home two days a week
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