Client Solutions Engineer
hace 2 meses
Are you passionate about providing exceptional customer service in a dynamic environment?
As a Technical Support Engineer at TIBCO, you will play a crucial role in delivering top-notch technical assistance to our clients. Our focus is on our SaaS solutions, and we are dedicated to ensuring our customers have the best experience possible.
Key Responsibilities:
- Respond to advanced-level customer inquiries in a fast-paced setting.
- Assist clients with a range of issues, from product inquiries to complex technical challenges.
- Analyze customer environments to identify root causes of problems.
- Guide customers on product features and configurations, offering tailored recommendations.
- Contribute to projects and tasks with minimal supervision.
- Enhance our Knowledge Centered System (KCS) by creating and updating articles.
- Document case interactions thoroughly in our Customer Relationship Management System.
Your Qualifications:
- A Bachelor's Degree or equivalent experience is preferred.
- At least 2 years of experience in a support role within the service industry.
- Strong understanding of computing systems (Mac & PC), networking, and troubleshooting.
- Familiarity with Microsoft Office applications.
- Basic knowledge of server administration and Single Sign On (SSO) is a plus.
- Preferred skills include knowledge of Windows Server, IIS, Active Directory, DNS, and SQL.
Your Skills:
- Excellent verbal and written communication abilities.
- Strong problem-solving skills and the ability to think critically.
- Customer-centric approach, aiming to deliver a world-class experience.
- Ability to manage challenging situations with customers effectively.
- Proficient in working independently and achieving operational targets.
About TIBCO:
TIBCO is committed to fostering an inclusive workplace where diverse experiences and perspectives are valued. We are a leading provider of cloud-based solutions, empowering organizations to achieve their goals through innovative technology. Join us and be part of a team that is shaping the future of work.
TIBCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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