Client Solutions Engineer

hace 2 meses


San José, San José, Costa Rica TIBCO A tiempo completo

Are you passionate about providing exceptional customer service in a dynamic environment?

As a Technical Support Engineer at TIBCO, you will play a crucial role in delivering top-notch technical assistance to our clients. Our focus is on our SaaS solutions, and we are dedicated to ensuring our customers have the best experience possible.

Key Responsibilities:

  • Respond to advanced-level customer inquiries in a fast-paced setting.
  • Assist clients with a range of issues, from product inquiries to complex technical challenges.
  • Analyze customer environments to identify root causes of problems.
  • Guide customers on product features and configurations, offering tailored recommendations.
  • Contribute to projects and tasks with minimal supervision.
  • Enhance our Knowledge Centered System (KCS) by creating and updating articles.
  • Document case interactions thoroughly in our Customer Relationship Management System.

Your Qualifications:

  • A Bachelor's Degree or equivalent experience is preferred.
  • At least 2 years of experience in a support role within the service industry.
  • Strong understanding of computing systems (Mac & PC), networking, and troubleshooting.
  • Familiarity with Microsoft Office applications.
  • Basic knowledge of server administration and Single Sign On (SSO) is a plus.
  • Preferred skills include knowledge of Windows Server, IIS, Active Directory, DNS, and SQL.

Your Skills:

  • Excellent verbal and written communication abilities.
  • Strong problem-solving skills and the ability to think critically.
  • Customer-centric approach, aiming to deliver a world-class experience.
  • Ability to manage challenging situations with customers effectively.
  • Proficient in working independently and achieving operational targets.

About TIBCO:

TIBCO is committed to fostering an inclusive workplace where diverse experiences and perspectives are valued. We are a leading provider of cloud-based solutions, empowering organizations to achieve their goals through innovative technology. Join us and be part of a team that is shaping the future of work.

TIBCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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