Client Systems Administrator/Desktop Engineer
hace 2 meses
Smartsheet is looking for an experienced Client Systems Administrator to join our Client Engineering team, responsible for planning, deploying, and maintaining Mac and Windows based client systems.
This role involves utilizing an engineering mindset to develop creative solutions for end user systems, providing administration, maintenance, and support of various on-prem and SaaS platforms, and automating manual processes to create efficiencies.
Key Responsibilities- Participate in architecture, design, deployment, and planning of client systems for Smartsheet.
- Utilize an engineering mindset to develop creative solutions for end user systems.
- Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM.
- Automate manual processes and other items to create efficiencies.
- Drive to create a positive and seamless user experience.
- Partner with the compliance/security team to address, patch, and prevent vulnerabilities.
- Conduct in-depth technical investigations to determine root cause.
- Evaluate and monitor usage to ensure capacity is meeting growth requirements.
- Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team.
- 3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a client systems administrator or desktop engineer.
- Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM).
- Familiarity with Windows Autopilot.
- Experience implementing or administering MAC MDM Solutions (JAMF, Kandji).
- Experience implementing or administering Microsoft Azure Virtual Desktops (VDI).
- Experience managing Linux workstations (Ubuntu, Centos, Manjaro).
- Experience scripting solutions and can provide examples (Powershell, Shell).
- Ability to work autonomously, plan, organize, schedule and implement multiple projects simultaneously.
- Must possess the ability to work an occasional evening, holiday, or weekend.
- Foundational knowledge of ITIL concepts and frameworks required.
- Ability to drive projects to completion.
- Excellent customer service skills and passion to learn and understand technology.
- Empathy for end users.
- Experience with OKTA or other SSO products.
- Experience with SOX, SOC2 or other compliance (HIPAA or PCI).
Smartsheet offers a range of benefits to support our employees' physical and mental well-being, including fully paid health and life insurance for full-time employees and family members, equity - restricted stock units (RSUs) for eligible roles, a monthly stipend to support work and productivity, and a range of other benefits.
Get to Know UsSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany.
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