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Senior Cisco Telephony Systems Engineer
hace 1 mes
Company Overview:
Crg Solutions is a leading provider of innovative technology solutions. We are seeking an experienced Cisco Telephony Systems Engineer to join our team.
Job Summary:
We are looking for a skilled Voice Engineer to design, administer, and support complex Cisco Telephony systems. The ideal candidate will have a strong background in Cisco UCCE, ICM, CVP, Voice Routing, and server administration. Experience with Calabrio call and desktop recording tools is a plus.
Key Responsibilities:
- Design, administer, and support Cisco Telephony systems
- Work with onsite/support staff to develop Cisco Telephony systems that meet business initiatives
- Provide technical administration and support for systems and network issues related to Cisco Telephony
- Support core Cisco Telephony Systems, including development, testing, and deployment of configurations
- Provide technical administration and support for Calabrio call and desktop recording
- Onboard new users into Cisco telephony infrastructure
- Maintain Cisco telephony user account infrastructure and coordinate security with the Information Security Team
- Backup Cisco telephony systems and coordinate backup process with IT
- Collaborate with IT staff on initiatives, including after-hours support
Requirements:
- 3-5 years of experience supporting Cisco phone systems in complex environments
- 3-5 years of experience with Cisco UCCE, ICM, CVP, Voice Routing, and Cisco-based technologies required
- 3-5 years of experience with server administration of Cisco UCCE (Finesse/CUIC)/Call Manager/IVR systems required
- Experience with Calabrio call and desktop recording tools a plus
Preferred Qualifications:
- Bachelor's degree in Business or Information Technology or a related field strongly desired
- Experience with automation and implementation of automation systems considered a plus
- Strong critical thinking skills and ability to work independently
Estimated Salary: $120,000 - $180,000 per year, depending on location and experience