Senior Cisco Telephony Systems Engineer

hace 11 horas


San José, San José, Costa Rica Crg Solutions A tiempo completo

Company Overview:

Crg Solutions is a leading provider of innovative technology solutions. We are seeking an experienced Cisco Telephony Systems Engineer to join our team.

Job Summary:

We are looking for a skilled Voice Engineer to design, administer, and support complex Cisco Telephony systems. The ideal candidate will have a strong background in Cisco UCCE, ICM, CVP, Voice Routing, and server administration. Experience with Calabrio call and desktop recording tools is a plus.

Key Responsibilities:

  • Design, administer, and support Cisco Telephony systems
  • Work with onsite/support staff to develop Cisco Telephony systems that meet business initiatives
  • Provide technical administration and support for systems and network issues related to Cisco Telephony
  • Support core Cisco Telephony Systems, including development, testing, and deployment of configurations
  • Provide technical administration and support for Calabrio call and desktop recording
  • Onboard new users into Cisco telephony infrastructure
  • Maintain Cisco telephony user account infrastructure and coordinate security with the Information Security Team
  • Backup Cisco telephony systems and coordinate backup process with IT
  • Collaborate with IT staff on initiatives, including after-hours support

Requirements:

  • 3-5 years of experience supporting Cisco phone systems in complex environments
  • 3-5 years of experience with Cisco UCCE, ICM, CVP, Voice Routing, and Cisco-based technologies required
  • 3-5 years of experience with server administration of Cisco UCCE (Finesse/CUIC)/Call Manager/IVR systems required
  • Experience with Calabrio call and desktop recording tools a plus

Preferred Qualifications:

  • Bachelor's degree in Business or Information Technology or a related field strongly desired
  • Experience with automation and implementation of automation systems considered a plus
  • Strong critical thinking skills and ability to work independently

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience



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