Endpoint Solutions Engineer

hace 6 días


San José, San José, Costa Rica Chainalysis A tiempo completo

In the rapidly evolving landscape of blockchain technology, organizations are increasingly leveraging its potential to enhance operational efficiency and customer engagement. At Chainalysis, we empower businesses and governmental entities to navigate the complexities of blockchain through our comprehensive data and solutions.

As a Client Platform Engineer, your primary focus will be on optimizing the user experience across our diverse range of devices, including both Mac and Windows systems. You will work closely with teams across Business Technology Operations, Security, Compliance, Legal, and Finance to ensure a secure and accurate inventory of our hardware assets. Your role will also involve the packaging and deployment of essential software, managing updates, and developing automated solutions to enhance user satisfaction.

Your key responsibilities will include:

  • Designing, implementing, and documenting automation processes for all endpoint deployments.
  • Creating and maintaining automated patch management reports for relevant stakeholders.
  • Overseeing the user experience and troubleshooting processes for the Business Technology Operations Team, including handling escalations.
  • Automating the distribution of applications and settings to streamline the troubleshooting experience for support teams.
  • Ensuring compliance with client configuration and security standards.
  • Maintaining an up-to-date operating system update instance for both Windows and macOS platforms.
  • Developing and maintaining comprehensive system documentation, including technical specifications and procedures.
  • Configuring endpoints at scale to guarantee a consistent and secure baseline of software and configurations.
  • Participating in projects aimed at delivering new and enhanced desktop support services.
  • Conducting feasibility and risk assessments, as well as overseeing beta and pilot testing phases.

Qualifications:

  • Proven experience in establishing and managing an MDM server (e.g., Jamf, Intune).
  • Ability to package and deploy software in production environments effectively.
  • Familiarity with basic shell scripting or UNIX command-line coding.
  • Advanced understanding of directory services such as Azure Active Directory and Okta, including LDAP integration.
  • Experience collaborating with Business Technology Operations, Security, and Compliance teams.
  • Strong communication skills, with the ability to generate structured reports for various business units.
  • A background in help desk or support roles, with demonstrated expertise in end-user device management and troubleshooting.

At Chainalysis, we are dedicated to supporting government agencies, cryptocurrency enterprises, and financial institutions in tracking and investigating illicit blockchain activities, enabling them to engage confidently with the cryptocurrency ecosystem. We prioritize our employees by offering competitive benefits, opportunities for professional growth, and a vibrant workplace culture.



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