Solutions Reliability Engineer

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a skilled Solutions Reliability Engineer to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Solutions Reliability Engineering team, you will play a critical role in ensuring the reliability and quality of our data products and APIs.

Key Responsibilities
  • Design and implement solutions to improve the reliability and performance of our APIs and data products.
  • Collaborate with cross-functional teams to identify and resolve technical issues and improve overall system reliability.
  • Develop and maintain technical documentation and knowledge base articles to support our customers and internal teams.
  • Identify and prioritize opportunities for process improvements and implement changes to enhance our support processes.
  • Work closely with our engineering teams to implement support improvements and resolve complex technical issues.
Requirements
  • 2+ years of experience in software development, technical support, or a related field.
  • Strong scripting skills in modern programming languages such as Bash, Python, or Perl.
  • Experience with troubleshooting and debugging technical systems, including web services, distributed systems, and web application development.
  • Knowledge of networking protocols such as HTTP, DNS, and TCP/IP.
  • Experience working with REST API-based services and XML, JSON.
  • Experience using SQL-based relational databases.
Preferred Qualifications
  • Experience scripting in one or more languages.
  • Experience using Git.
  • Knowledge of IT Support processes and SLA management.
  • Knowledge of OpenAPI specification and tools.
  • Experience automating DevOps tasks, including CI/CD, infrastructure management, software testing, and production monitoring.


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