Cloud Reliability Engineer

hace 2 meses


San José, San José, Costa Rica Netskope A tiempo completo

About Netskope

Netskope is at the forefront of redefining security in the cloud era. With the increasing volume of data and users operating outside traditional enterprise boundaries, we recognized the need for a new security perimeter—one that is agile, cloud-based, and capable of safeguarding data wherever it travels.

Since our inception, we have emerged as a leader in cloud security, fostering a vibrant workplace culture that thrives on collaboration and innovation. Our diverse team operates across multiple global locations, embodying our core values of transparency, openness, and teamwork. We are committed to creating an engaging work environment, offering various employee recognition initiatives and social groups that enhance our community spirit.

As a Cloud Reliability Engineer, you will be an integral part of a dedicated team of software engineers focused on enhancing the availability, performance, and efficiency of the Netskope platform. Your role will involve designing, developing, and implementing robust strategies that bolster the reliability of our production services. You will play a key role in driving innovations through the automation and optimization of complex computing systems, primarily based on microservice architectures.

Key Responsibilities:

  • Promote a culture of collaboration and open communication within the team.
  • Work closely with development teams and product managers to design and implement features that prioritize availability, performance, and security.
  • Innovate methods to effectively measure, monitor, and report on the health of services and infrastructure.
  • Enhance efficiencies in processes such as capacity planning, configuration management, and performance tuning.
  • Design, develop, document, and implement strategies and automation solutions for our production services.
  • Communicate the nonfunctional requirements for systems and services, including security, reliability, and scalability.
  • Become a subject matter expert on designated Netskope products and their underlying infrastructure to ensure reliability and scalability.

Required Qualifications:

  • A Bachelor’s Degree or higher in Computer Science, Engineering, or a related field, typically supported by 5 or more years of relevant experience.
  • At least 3 years of experience in designing, building, and managing complex computing systems, including 1-2 years as a Cloud Reliability Engineer.
  • Experience with cloud services in a distributed, highly available production environment.
  • Proficiency in analyzing systems and software to enhance availability, performance, and efficiency of microservices.
  • Strong understanding of algorithms, data structures, and software design principles.
  • Ability to debug and optimize code while automating routine tasks.
  • Willingness to act as a subject matter expert and stay informed on technology trends.

Preferred Qualifications:

  • Experience in automating and managing large-scale global systems.
  • Extensive knowledge of TCP/IP and network flow analysis.
  • Familiarity with operational support systems, automation tools, and CI/CD methodologies.
  • Knowledge of Agile project management practices.
  • Proficiency in programming languages such as Python, C, C++, Go, or Rust.
  • Experience with modern cloud technologies and orchestration platforms.
  • Proven ability to provide valuable technical insights to development teams.

Netskope is dedicated to ensuring equal employment opportunities for all employees and applicants. We uphold a policy of non-discrimination in employment practices based on various protected characteristics.



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