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Company Overview:
About Amazon Support Services Costa Rica Srl
Amazon is growing rapidly, and we are looking for a skilled professional to join our team. We value innovation, customer service, and operational excellence.
Key Responsibilities:
- Developing Team Capabilities: This position will work with the team to develop HR and leadership skills, provide stretch opportunities, and offer career development opportunities.
- Driving Operational Excellence: This role requires taking ownership of process improvements, building scalable processes, and leveraging technology to drive automation.
- Building Partnerships: The successful candidate will collaborate with development teams, vendors, clients, and internal teams to deliver tools and system solutions.
- Defining Key Performance Indicators: This position will develop clear metrics, reporting service level agreements, and track delivery against program objectives.
- Scaling Existing Services: The successful candidate will partner with leadership teams to expand coverage of existing services and successfully manage all aspects of program implementation.
- Evaluating New Proposals: This position will identify project opportunities that address service gaps, process inefficiencies, or emerging service requirements and develop the business case for new initiatives.
Requirements:
- 5+ years of HR experience
- Bachelor's degree
- 5+ years of LATAM, USA Benefits administration experience
- 5+ years of experience managing and developing direct reports
- 5+ years of experience in a customer service or shared services organization
Location: San Jose, Costa Rica
