Travel Experience Coordinator
hace 1 semana
We pride ourselves on delivering exceptional travel experiences. Our brands offer a diverse range of polar expeditions, wildlife safaris, cultural tours, and more.
The UK Adventure division, comprising Exodus Travels, Sawadee, and Headwater, provides a wide range of experiences to discerning customers in multiple markets.
As a key member of our team, you will be responsible for distributing and processing online bookings, managing absence, and handling E-Leads.
Key Responsibilities:
- Distribute and process online bookings in the reservation system
- Manage absence through apps to support sales function
- Handle distribution of E-Leads to web sales consultants via Hubspot
- Run reservation confirmation failure queue
- Handle flight failure queue and ticketing deadlines
- Cross-check that all overseas booking forms are actioned within SLAs
- Complete weekly and monthly reporting on sales consultant KPIs
- Complete monthly Customer Experience reporting
Requirements:
- Strong travel background with a demonstrable passion for the adventure travel industry
- Excellent communicator with a friendly and professional manner
- Proactive and can-do attitude in a fast-paced environment
- Previous experience in a customer-facing role and confidence in presenting with customers directly
- High standards of customer service and attention to detail
What We Offer:
- Competitive salary
- Employee discounts and offers
- Childcare vouchers and cycle to work scheme
- Contributory Pension scheme
- Career progression opportunities
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