Data Technology Liaison Specialist
hace 10 horas
**About Experian:**
We are the world's leading global information services company, empowering consumers and our clients to manage their data with confidence.
Our mission is to help individuals take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We operate across 44 countries, every day investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
We have a unique business model that combines consumer credit data with analytics and other tools to deliver valuable insights. Our goal is to help our clients succeed by providing them with the data-driven intelligence they need to make informed decisions.
**Job Overview:**
The Technical Account Manager is the primary technical point of contact for accounts, acting as the liaison between the client and all internal Experian technology, operations, and product.
This role requires strong analytical and problem-solving capabilities, as well as excellent communication and presentation skills.
The successful candidate will be responsible for anticipating positive and negative impacts throughout the organization regarding proposed solutions, proactively testing new configurations against existing client workflows, and arbitrating discussions between the customer and Experian.
**Key Responsibilities:**
- Acting as a single point of contact for technical consulting and assisting our Account & Project Managers, Product and Tech Support, and Engineers with new and on-going technical communications for existing clients.
- Anticipating positive and negative impacts throughout the organization regarding proposed solutions.
- Proactively testing new configurations against existing client workflows to ensure no unforeseen client impacts.
- Arbitrating discussions between the customer and Experian, and in all appropriate ways representing the client's technical needs to Experian, and Experian's offerings to the client.
**Required Skills and Qualifications:**
To succeed in this role, you will need:
- A BS, BA in Computer Science, Computer Information Systems, MIS, or relevant technology degree (Master's level a plus), or 5+ years of relevant experience in technical customer support, operations, or similar role.
- Self-driven, lifelong learning.
- Strong analytical and problem-solving capabilities; able to break complex technical hurdles into measurable actions.
- Working knowledge of SaaS APIs, REST or SOAP web services, JSON, and XML.
- Real-time system monitoring and reporting via technology tools such as Splunk, DataDog, and/or Business Intelligence systems such as Business Objects and Tableau.
- Ability to query ad hoc data in MySQL, Redshift, Dynamo DB.
- Comfortable speaking to internal or external technical and non-technical audiences.
- Excellent communication and presentation skills.
- Proficiency in data modeling, data relationships, and process optimization.
- Ability to identify and submit product enhancement requests.
- Ability to navigate trouble ticketing systems and collaboration tools.
**Benefits and Others:**
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
We believe in fostering a culture of innovation, teamwork, and continuous improvement.
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