Digital Transaction Analyst

hace 3 semanas


Santa Ana, Costa Rica Western Union A tiempo completo

Role Overview

Western Union is seeking a highly skilled Digital Transaction Analyst to join our team. As a key member of our Digital Review Team, you will play a critical role in ensuring the integrity of our digital transactions.

Key Responsibilities

  • Analyze digital transactions to identify potential fraudulent activity and ensure compliance with regulatory requirements.
  • Communicate with customers to verify transaction details and provide support with identity verification.
  • Resolve issues and escalate cases as necessary to ensure timely and accurate transaction processing.
  • Develop and maintain expertise in risk assessment and provide exceptional customer service.

Requirements

  • Fluency in French (written and verbal) at a B2+ level.
  • Strong analytical skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent customer service skills and a results-oriented approach.
  • High school education required.

Benefits

  • Access to short-term incentives and multiple health insurance options.
  • Accident and life insurance.
  • Best-in-class development platforms.

Hybrid Work Model

Western Union values in-person collaboration and believes that it creates value through common ways of working and supports the execution of enterprise objectives. Our Hybrid Work Model categorizes each role into one of three categories, and this role is defined as Hybrid, which enables employees to divide their time between working from home and working from an office location, with a minimum of three days per week in the office.



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