Operational Intelligence Analyst

hace 2 semanas


Santa Ana, Costa Rica Western Union A tiempo completo

Operational Intelligence Analyst - Santa Ana, Costa Rica

Are you skilled in analytics and eager to contribute to a leading global organization that plays a crucial role in safeguarding against fraudulent activities? If you are looking for a workplace that fosters significant career advancement, consider the opportunity with Western Union as an Operational Intelligence Analyst.

Western Union empowers your ambitions.

In this distinctive global position, you will integrate into our cross-functional team, where your primary responsibility will be to execute the operational intelligence, insights, and analytics functions that support our worldwide money transfer services, including digital payment systems, digital banking operations, and debt collection processes. This role is vital in providing essential data insights to our global operations teams, focusing on extensive data analysis, operational performance metrics, and reporting, which are crucial for informed business decisions and global optimization strategies. You will collaborate closely with diverse global and regional teams in a dynamic environment, striving to deliver top-tier solutions to our clients, agents, and business partners.

Key Responsibilities

Facilitate the operational intelligence, analytics, and reporting functions across various global operations. Support operational readiness for digital payment services, digital banking, and debt collection activities. Ensure accurate, timely, and comprehensive reporting of operational performance, contributing to Monthly and Quarterly Business Reviews. Engage actively in Continuous Improvement, Automation, and process Optimization initiatives. Demonstrate the ability to thrive in a collaborative, cross-functional global environment.

Required Qualifications

A minimum of 3 years of experience in the financial sector, including exposure to e-commerce, payment gateways, acquirers, processors, or associations. A Bachelor's degree in Technology, Mathematics, Engineering, or Finance. Proven expertise in analytics and reporting within a regional or global context. Proficient in data analysis and statistical reporting tools such as Advanced Excel, SQL, Power BI, Python, R-Studio, Power Automate, Pointillist, Snowflake, JIRA, and Scrum. Experience with Process Automation/Blue Prism, Agile methodologies, and Machine Learning is highly advantageous. Previous involvement in VISA/MasterCard dispute resolution processes is preferred.

Benefits

You will have access to a range of short-term incentives, multiple health insurance options, accident and life insurance, and premier development platforms, among other benefits. Specific location-based benefits will be discussed during the interview process or in an employment offer.



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