Operational Intelligence Analyst

hace 2 semanas


Santa Ana, Costa Rica Western Union A tiempo completo

Operational Intelligence Analyst - Santa Ana, Costa Rica

Are you passionate about data analysis and eager to contribute to a leading global organization that plays a crucial role in safeguarding against fraudulent activities? If you are looking for a workplace that fosters significant career advancement, consider the opportunity with Western Union as an Operational Intelligence Analyst.

Western Union empowers your career journey.

In this distinctive global position, you will integrate into our cross-functional team, focusing on the execution of operational intelligence, insights, and analytics to support our worldwide money transfer services, including digital payment systems, banking operations, and debt collection processes. This role is pivotal in delivering essential data insights to our global operations, emphasizing big data analysis, operational performance metrics, and reporting that are vital for strategic decision-making and optimization initiatives. You will collaborate closely with diverse global and regional teams in a dynamic environment, striving to provide top-tier solutions to our customers, agents, and business partners.

Key Responsibilities

Assist in the operational intelligence, analytics, and reporting functions that support various global operational activities. Facilitate operational readiness for digital payment systems, banking services, and debt collection processes. Ensure the timely, accurate, and comprehensive reporting of operational performance, contributing to Monthly and Quarterly Business Reviews. Engage actively in Continuous Improvement, Automation, and process Optimization initiatives. Collaborate effectively in a cross-functional and cooperative global working environment.

Required Qualifications

A minimum of 3 years of experience in the financial sector, with a focus on e-commerce, payment gateways, acquirers, processors, or associations. A Bachelor's degree in Technology, Mathematics, Engineering, or Finance. Demonstrated experience in analytics and reporting within a regional or global context. Proficiency in data analysis, statistical, and reporting tools such as Advanced Excel, SQL, Power BI, Python, R-Studio, Power Automate, Pointillist, Snowflake, JIRA, and Scrum. Experience in Process Automation/Blue Prism, Agile methodologies, and/or Machine Learning is highly preferred. Previous exposure to VISA/MasterCard dispute resolution processes is advantageous.

Benefits

You will have access to various short-term incentives, multiple health insurance options, accident and life insurance, as well as premier development platforms, among other benefits. Specific location-based benefits may be discussed during the interview process or in an employment offer.



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