Technical Learning and Development Specialist

hace 16 horas


San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo
Job Overview

Moodys Investors Service is a leading provider of credit ratings and research.

About Us

We empower people to make better decisions and achieve brighter futures.

Key Responsibilities
  • Develop and maintain technical training programs that educate people and help develop their technical skills.
  • Prepare and deliver training sessions as needed.
  • Collaborate with other support teams to ensure documentation and processes are up-to-date.
  • Conduct surveys and evaluate training efficiency and effectiveness.
  • Identify trends using data and feedback to address skill and capability gaps.
Qualifications

Bachelor's degree required. Minimum 3 years of demonstrated ability in related fields. Knowledge of ITIL.

  • Experience in training Level 1 and Level 2 Helpdesk/Deskside resources.
  • A good understanding of Moodys business and overall IT operations.
  • The ability or the potential to take on higher-level responsibilities.
  • Demonstrated group leadership and the willingness to take on leadership roles.
  • Demonstrated interest and engagement in infrastructure projects and QA testing.
  • Ability to develop relationships with key stakeholders and end-users to facilitate feedback and partnering on deliverables.
  • The ability to finish tasks and projects in a timely manner.
  • Strong working knowledge of Microsoft Windows 10, Microsoft Office 365, Audio Visual technologies, network protocols, and mobile technology.
Working at Moody's

With over 400 employees and 800 contractors worldwide, Moody's Information Technology (MIT) provides end-to-end technology solutions for Moodys Investors Service and Moody's Shared Services. We continuously seek dedicated and hard-working individuals to drive the execution of our technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management.



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