Operations Analyst
hace 2 meses
Transforming Healthcare Operations
At Baxter, we are deeply connected by our mission to save and sustain lives. Our team is committed to delivering outstanding results through innovative and collaborative approaches.
We are seeking a highly motivated Operations Analyst to join our Channel Operations team. As a key member of our team, you will play a crucial role in supporting our channel partners and ensuring exceptional operational execution.
Your Key Responsibilities:
- Process monthly and daily activities via Calendar to ensure compliance with established service level agreements (SLAs)
- Support and prepare monthly or daily reports as required by the business
- Utilize Excel, JDEdwards, Cognos, Outlook, and SharePoint to resolve requests and/or issues
- Continuously evaluate current operations to provide innovative ideas to optimize and improve processes and data visualization in local and Channel Operations activities
- Accountable for resolving all errors related to trace and chargebacks, cross-reference errors, and PCN errors
- Payments of incentives/rebates as per volume if required
- Creation and maintenance of standard operating procedures (SOPs)
- Collaborate with cross-functional teams to develop and implement channel strategies
- Assist in handling channel partner relationships and support their operational needs
- Analyze channel performance data to identify areas for improvement and develop actionable insights
- Conduct market research and competitive analysis to drive informed decision-making
- Support the development and execution of marketing and sales initiatives for our channel partners
Requirements:
- Bachelor's degree in Business Administration or related field
- 2+ years of experience in channel operations or related roles
- Demonstration of key finance proficiencies and qualifications
- Fully bilingual (English and Spanish), B2 minimum
- Proficiency in Microsoft Office Suite, particularly Excel
- Proven track record to work collaboratively in cross-functional teams
- Strong analytical and problem-solving skills
- Excellent attention to detail and ability to prioritize multiple tasks simultaneously
- Strong communication and interpersonal skills
If you are a motivated and driven individual with a strong curiosity about operational excellence, this is a phenomenal opportunity for you to become part of our team. Baxter Healthcare Corporation is dedicated to hiring top talent and encouraging an inclusive and diverse work environment that supports the success of all employees. We highly value teamwork, innovation, and a focus on achieving outstanding outcomes.
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