Hotel Operations Manager
hace 6 horas
Supporting Hotel Operations
The ideal candidate will be responsible for ensuring seamless hotel operations, delivering exceptional guest experiences, and fostering a positive work environment.
Main Responsibilities:
- Lead the front desk team in providing warm hospitality to guests, addressing their concerns, and resolving issues promptly.
- Monitor and maintain the highest standards of service quality, adhering to Marriott's quality policies.
- Collaborate with other departments to ensure smooth communication, efficient processes, and optimal guest satisfaction.
- Analyze guest feedback, identify areas for improvement, and implement changes to enhance the overall guest experience.
- Supervise and mentor staff members, providing coaching, training, and recognition to promote growth and development.
Requirements:
- A minimum of 1 year of experience in a similar role within the hospitality industry or related field.
- High school diploma or equivalent required; associate's degree preferred.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Familiarity with hotel management systems, software, and policies.
Benefits and Opportunities:
Marris International offers a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development. As a valued member of our team, you will have access to cutting-edge training programs, mentorship, and support to help you excel in your career.
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