Technical Partnership Executive
hace 6 días
About This Opportunity
We are seeking a highly skilled and motivated Technical Account Manager to join our team at Appvance. As a key member of our client success team, you will be responsible for managing relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions.
Your Key Responsibilities
- Execute customer technical enablement efforts, ensuring successful software launch, wide adoption, and ongoing business value.
- Collaborate with our largest and most strategic clients, engaging stakeholders across all levels and departments.
- Provide technical advisory and support services, including infrastructure installation, upgrade planning, and oversight.
- Assist in pre-sales and post-sales technical support, promptly addressing product-related queries.
- Conduct educational and informational training sessions to empower clients in effectively utilizing our software.
- Gather and communicate customer feedback to contribute to the identification and creation of new features.
- Perform initial and secondary investigations, responding to online and phone support requests.
- Conduct periodic reviews with customers, proactively analyzing their needs and recommending upgrades or additional features.
- Collaborate cross-departmentally to establish and communicate best practices.
- Lead a customer-centric, outcome-driven team, ensuring exceptional service delivery, efficient operations, and strong relationship management.
- Provide mentorship, career development, and performance management to foster continuous improvement within the team.
- Be open to travel for client interactions as necessary.
Requirements
- Bachelor's degree in Computer Science or a relevant field.
- Excellent written and spoken English skills, with proficiency in French/Spanish/Italian/German as a strong plus.
- Previous experience in customer-facing, technical account management, or technical consulting roles.
- Effective communication and guidance skills on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering.
- Strong analytical and problem-solving abilities, with a proactive and self-motivated approach.
- A team player who inspires customer loyalty and adoption through innovative ideas.
- Demonstrated diplomacy, tact, and grace under pressure when resolving customer issues.
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